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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A pop-up window will open. It includes exhaustive information about all the actions that you can carry out on the page in question. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich library of how-to video clips illustrating how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are being done instead of only reading articles. In this way, everyone can quickly find their way around our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you need, check out our extensive FAQ database, which covers questions asked by real individuals and offers practical solutions. We regulary update our FAQ database with new questions & answers in an attempt to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, we have a fantastic team of client support engineers available 24x7 and ready to assist you with any question. Each support ticket you submit will be answered in less than 60 minutes (the average trouble ticket response time is about twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 261346

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com